Frequently Asked Questions
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A: You can personalize your jersey with your team name, player name, number, colors, logo, and other design details.
Whether you are creating jerseys for a team, club, school, event, or personal collection, we can help bring your ideas to life. If you have a specific design request, please contact our customer service team for assistance.
The best option depends on your preferred style, design complexity, and the type of jersey you choose.
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A: Yes. You can add your own team logo, artwork, or custom design to your jersey.
Please provide a clear image of your logo or design during the customization process. Our team will review your requirements and help prepare the design for production.
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A: Before selecting your size, please refer to the size chart on the product page.
The size chart provides detailed measurements to help you choose the best fit. Please note that the measurements shown represent the dimensions of the jersey, not your body measurements.
We recommend comparing the size chart with a similar jersey you already own to find the most suitable size.
If you have any questions about sizing, please feel free to contact our customer service team:
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A: Printing creates a smooth finish by applying the design directly onto the jersey surface. It is suitable for detailed designs, multiple colors, and complex patterns.
Stitched customization uses thread to create a raised, textured effect. It provides a classic look and added durability.
The best option depends on your preferred style and jersey design.
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A: Because customized jerseys are made specifically according to your selected details, production preparation begins after order confirmation.
If you need to make changes or cancel your order, please contact us as soon as possible with your order number. We will do our best to assist you before production begins.
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A: Yes. We offer special pricing for team orders, clubs, schools, and bulk purchases.
The discount depends on the order quantity and customization requirements.
For bulk order inquiries, please contact:
Our team will provide a customized quote based on your needs.
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A: After placing your order, you may not change your shipping from domestic to international and vice versa.
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A: Please choose expedited shipping when you place your order, and contact us as soon as you place the order, we will arrange expedited production for you, and will ship your order by DHL once your order is ready.
Any questions, please feel free to contact us. -
A: Typically, it takes about 7-9 business days to prepare your order, and shipping time is 8-10 business days.
Select fast shipping to cut lead times: jersey production takes 5–7 business days, and delivery only 3–5 business days.
Our rush shipping option delivers the fastest turnaround—jerseys are produced in just 3–4 business days, paired with 3–5 business days of shipping for ultra-quick fulfillment.
Receiving Time=Production Time+ Shipping Time.
If you need to know more about the production time and delivery time of your order, you can check it on this page Or contact us by Email: service@zixkit.com -
A: We offer expedited production and delivery options for every client. If you require faster turnaround, you can choose between "fast order" (5–7 business days for production) and "rush order" (3–4 business days for production). Shipping is handled via DHL, with delivery taking 3–5 business days after dispatch.
For more details, please refer to our Shipping Policy for the latest production and delivery times.
We treat all orders as urgent, but if you have a specific request or deadline that you need to meet, we can look to give your order that little extra priority.
All requests for urgent delivery must be made prior to the order being processed and we are unable to take retrospective requests for urgent deliveries. -
A: Since all ZIXKIT jerseys are made specifically according to your selected customization details, we do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or personal preference.
For Damaged/Misprinted Items, Please see our "Return and Refund Policy", or contact our customer service team at service@zixkit.com.For assistance, please contact:
For more details, please refer to our Refund Policy.
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A: Yes. At ZIXKIT, we value your privacy and are committed to protecting your personal information.
We only collect the information necessary to process your orders, improve your shopping experience, provide customer support, and communicate with you about our products, services, and updates.
We do not sell, rent, or trade your personal information to third parties.
Any promotional emails we send include an unsubscribe option, allowing you to easily stop receiving marketing communications at any time.
For more details, please review our Privacy Policy.
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A: Yes. At ZIXKIT, we take the security of your payment information seriously.
Our website uses secure encryption technology to help protect your personal and payment information during transactions.
Payments are processed through trusted payment providers that follow industry-standard security practices. We do not store your complete credit card information on our servers after payment processing.
Your payment details are handled securely throughout the checkout process, allowing you to shop with confidence.
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A: We accept secure payments through PayPal. You can pay with your PayPal account.
If you experience any payment issues during checkout, please contact our customer service team:
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A: The amount you are charged at checkout is the product price shown on our website.
In some cases, your bank or payment provider may apply additional fees, such as currency conversion fees, international transaction fees, or other charges related to your payment method.
These additional fees are determined by your card issuer or payment provider and are not charged by ZIXKIT.
If you have any questions about a difference between your order amount and the final charge, we recommend contacting your bank or payment provider for more details.