Shipping policy
On the product page, guests can select their preferred shipping option. We’ll provide an estimated delivery date for each item in your cart based on the selected shipping method and delivery address. We offer the following options for production time, shipping time, and shipping method:
Shipping
| Production Time (Business Days) | Shipping Time (Business Days) | Shipping Fee(USD) | Estimate Arrival Time (Business Days) | |
|---|---|---|---|---|
| Standard Order | 7 - 9 |
8 - 10(UPS/USPS) |
Free Shipping | 15 - 19 |
| Fast Order | 5 - 7 | 3 - 5(DHL) | $28.00 per order | 8 - 12 |
| Rush Order | 3 - 4 | 3 - 5(DHL) | $28.00 per order + $4.99 per Item | 6 - 9 |
Note: For urgent orders that need to arrive by a specific date, please contact our customer service team in advance. We will prioritize your order for production and shipping whenever possible. Please note that delivery dates may be affected by factors beyond our control, including severe weather, holidays, strikes, and other unforeseen circumstances.
Receiving Time
Receiving Time=Production Time+ Shipping Time
How Will I Know My Order Has Shipped?
Once your order is ready to ship, we’ll send you a shipping confirmation email with your tracking information. Please note that customized orders may require 5–9 business days for processing and production before they are shipped. After receiving the shipping confirmation, please allow 24–48 hours for the tracking information to become active and update
Do You Ship Internationally?
Yes, we ship internationally! We are pleased to use DHL and USPS as our primary shipping carriers. Our production times remain the same for international orders, while shipping costs vary depending on the destination. Depending on your country, you may also be responsible for customs duties, taxes, or other import fees in addition to the shipping charges.
Which countries do you ship to?
We offer global express shipping and can ship to destinations worldwide.
Attention Please:
If your personalized product needs to be remade, your order may experience a delay. Only items that have passed our quality inspection will be shipped. We carefully check each order to ensure that the products meet our quality standards before being sent to you.
If you have any further questions, please contact us online or send an email to service@zixkit.com